Harvester, Lewisham

Harvested at Garston, Hertfordshire. Drinks order forgotten and never appeared, food tough and very tired looking, salad bar looked like a bomb had hit it and £40 just for three main courses (no sweet, coffee etc) Harvested are not the value they once were.

Went to Harvester in Eastbourne Sovereign Harbour with my wife two kids and my three month old baby. Waited for our dinner to arrive which took approx 20 minutes. After we got tucked in a member of staff working at Harvester sprayed us with cleaning spray which went on my wife's neck and over our food. My immediate concern was my children and that the chemical had caused no harm to them.
The Lady never admitted to what she had done and the manager had no empathy or concern when he was called. The female only kept turning her back to me and sarcastically said 'Ok reorder then?'....it would have been really preposterous to have waited another 20 minutes for food to arrive especially where you're in the company of kids and had just been sprayed on by an imbecile I really thought she was abhorrent. I believe that there was absolutely no way she didn't know what she had done and I went to the Police the next day.
This incident was reported to the Police as an intentional racist attack and Police had told me she admitted spraying at us but her words were ’I didn’t realise.’
I am trying to see what legal action I can take upon the female worker and the Manager as they have really traumatised us and I have also written to Harvester for their possible dismissal but have not yet had a reply.

I took my sister out for her birthday lunch today to Harvester Royal, W7 2AX. On arrival we were taken to a very small table next to a drafty door, we asked the waitress if we could be moved and she did move us but made it known that she was not happy. Another waitress, Pauline, came to take our orders. Whilst we went to get some salad our starters were taken to our table. Less than 5 minutes later Pauline came back with our mains and asked if we were ready for them. We told her no as we hadn't even got halfway through or starters. She took the mains away whilst mumbling something we couldn't understand. Every couple of minutes she would walk around to our table as if trying to hurry us up. Eventually we left our starters because we felt very uncomfortable about finishing them. Our mains arrived and to say they were Horrible would be a compliment. To top it off they were cold. This Harvester was recommend to me and as I was looking forward to a nice lunch, instead I got terrible service and inedible food. Thank you Harvester Royal you have not only ruined my sisters birthday lunch, you have lost yet more valuable paying customers. I do hope your all very proud with your efforts today.