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LondonEats.com Terms and Conditions

Contracts

On receipt of your payment, LondonEats.com will upload the restaurant's details to the website. LondonEats.com agrees to keep the restaurant details on the website for at least the full term of the agreement. These terms do not affect consumers' statutory rights.

Confirmation

LondonEats.com will confirm via email when the payment has been received. Contained within the confirmation email will be your name, the order or reference number and the total price.

Cancellation

You have the right to cancel the contract between yourselves and LondonEats.com within 7 working days without giving a reason. There will be no cancellation charge to the customer, and where the customer exercises their right to cancel, we will return their money within 30 days of the cancellation. Note that refunds will be via cheque. If the customer requires to be refund via their credit card, any bank and payment provider charges will be passed on to the customer.

Delivery

Once a payment has been received, the restaurant's details are usually added to the website within 48 hours, although we cannot guarantee this. However, the start date for the service will be once it is added to the website database not when we received payment.

Staff Awareness

LondonEats.com customer service staff are aware of our obligations under the Code.

Consumer Law

LondonEats.com meets our obligations under the consumer protection laws currently in force including (where relevant):

the Sale of Goods Act 1979;
the Supply of Goods and Services Act 1982;
the Consumer Credit Act 1974;
the Trade Descriptions Act 1968;
the Unfair Contract Terms Act 1977 and the 1999 Regulations;
the Consumer Protection Act 1987;
the Package Travel, Package Holidays and Package Tour Regulations 1992;
the Data Protection Act 1998;
the Consumer Protection (Distance Selling) Regulations 2000

Handling Complaints

LondonEats.com deals with complaints effectively. You can send a complaint to info@londoneats.com, or complete the details online using the contact form. We will acknowledge your complaint within 5 working days and provide a timescale for resolving the dispute. We will keep you information about progress.

Solving Disputes

LondonEats.com is governed by UK (English or Scottish) law. We will try to solve any dispute quickly and with the total satisfaction of the customer.

Our service will be:

If the consumer does not think that the complaint has been handled in accordance with these principles they may refer it to TrustUK who can look at the complaint and the way it has been handled and recommend a solution.

Copyrighted content

Much of our content comes directly from the restaurants themselves, by email or from their own Web sites. Other content on our site is written and provided by our own staff and members of the public. We ask that all content used on www.londoneats.com is free from copyright and trademark and can be used freely by us.